Terms & Conditions

These terms are an agreement between you and KRYON KNOWLEDGEWORKS, registered at Ground Floor, 25 Kaveri Street, Ram Nagar, Ambattur, Chennai, Tamil Nadu 600053, which operates the NutriConsulte platform. In these terms, "we" and "us" mean that entity, and "you" means the person using the platform.

By creating an account, booking a consultation or applying to consult, you accept these terms. If you do not accept them, do not use the platform.

They should be read alongside our Privacy Policy, which explains what we do with your personal and health data.

NutriConsulte is a platform where people find and consult qualified dietitians, online or in clinic. We verify consultants, host the booking, carry the video call, and keep your records and diet plans in one place.

The consultants are independent practitioners, not our employees. The clinical judgement in a consultation is theirs. We are responsible for running the platform, for verifying that a consultant is who they claim to be, and for protecting your data — not for the substance of the advice you receive.

Nothing on this platform creates a doctor-customer relationship with us, and nothing here should be read as medical diagnosis or treatment.

• · One account per person. Do not share it, and do not use anyone else's.
• · Give accurate information. A consultant advising you on wrong details — your age, weight, conditions or medications — may give you advice that is wrong for you, and that risk is yours.
• · Keep your password to yourself. Tell us promptly if you think someone else has access to your account.
• · You are responsible for what happens under your account.

Every account starts as a customer account. Consulting rights are granted only when an application is approved, and administrator rights only by another administrator.

You must be 18 or older to hold an account. Pediatric nutrition is one of the specialties offered here, so a child may be the customer — but the account must be created and operated by their parent or legal guardian, who accepts these terms on the child's behalf and is responsible for the information entered.

Approval happens in two separate stages, and both must pass before you can see a consultant on this site:

1. 1. Credential approval — we review the applicant's qualifications, professional registration number, experience and the identity and qualification documents they upload. This answers whether they are a real, registered practitioner. It creates their profile but does not publish it.
2. 2. Listing approval — we then review the public page itself: photo, biography, fees and availability. Only this stage makes a profile visible to customers.

Verification confirms credentials and identity. It is not a guarantee of the outcome of any consultation, and it is not our endorsement of a particular course of advice. We may withdraw a listing at any time, including while we investigate a complaint.

You book by choosing a consultant, a specialty, a mode — video, phone or in-clinic — and a time from that consultant's published availability. The fee is shown before you confirm.

A new booking is pending until the consultant confirms it. Booking a slot does not by itself guarantee the consultation: a consultant may decline or cancel, in which case any credit or fee taken for it is returned to you.

Please be on time and be somewhere you can talk. A consultant is not obliged to extend or repeat a consultation you miss or join late.

You may cancel a consultation yourself at any time before it is marked completed — that is, while it is still pending or confirmed. Once a consultation is completed it cannot be cancelled.

When a booking is cancelled, the platform automatically:

• · releases the time slot so someone else can book it, and
• · returns the session credit to your programme, if the booking used one.

A consultant may cancel a pending or confirmed consultation. An administrator may also correct a booking's status where something has gone wrong.

If you cancel a confirmed consultation, the fee you paid for it is not refunded. You may still cancel — the slot is released and the booking closed — but the money is not returned.

Cancelling a booking that is still pending is free. Because the fee is payable before a consultant confirms (section 8), you may have already paid at that point; if you cancel before confirmation, that payment is returned to you in full.

A consultation booked with a programme session credit is treated differently: cancelling returns that credit to your programme, so you can spend it on another booking. You do not lose the session.

Both of the above concern cancellations you make. If the consultant or we cancel, you are not out of pocket either way — the fee or the credit taken for that consultation is returned to you, as set out in section 6.

Each consultant sets their own fee, and it is displayed on their profile and again before you confirm a booking. Programme prices are shown on the programmes page.

The consultation fee is payable before the appointment is confirmed. Until an integrated payment gateway is available, payment is made through the methods we or your consultant tell you about, and you may be asked to send confirmation that you have paid. We expect to introduce secure online payment in future.

Because payment is arranged outside the platform for now, we do not hold or store your card, UPI or bank account details at all.

Fees shown on the platform are exclusive of GST unless we say otherwise. Any GST or other tax due under Indian law is charged when you pay. Consultants are responsible for their own income tax and other statutory obligations.

Refunds follow section 7: a consultation you cancel after it has been confirmed is not refunded; one that the consultant or we cancel is.

A care programme is a package of consultations with one consultant over a set period. Buying one gives you a number of session credits, which you spend by booking consultations with that consultant.

• · Credits belong to you and cannot be transferred to another person.
• · A programme has an expiry date. Credits unused at expiry lapse.
• · Cancelling a booking made with a credit returns that credit.
• · A programme ends when its credits are exhausted, when it expires, or when it is cancelled.

If your consultant becomes unavailable, any consultation you have already paid for is honoured by another suitable consultant at no further charge. You are never asked to pay twice because someone on our side could not attend.

Video consultations run through a third-party service. The room for your visit opens shortly before the scheduled start and closes a short while after it, and only you, your consultant and platform administrators can enter it. Each entry is recorded in the consultation's activity trail.

We do not record your consultation. Neither you nor your consultant may record, photograph or broadcast a consultation without the other's explicit consent.

You need a working device, camera, microphone and internet connection. We are not responsible for a consultation degraded or missed because of your connection or equipment.

Your consultant may issue a diet plan or a prescription through the platform. These are issued digitally and carry a reference number. A consultant can revise an issued document, and each revision is numbered so you can tell versions apart — an issued prescription is never silently rewritten, and the version you were given stays the version you were given. It does not stay in your records indefinitely: like every consultation record it is deleted 60 days after the visit, so download a copy if you need to keep it. See section 7 of the Privacy Policy.

A plan or prescription is written for you, based on what you told your consultant. Do not follow one written for somebody else, and do not pass yours on.

Access to your records is described in the Privacy Policy. In short: you, the consultants you have actually booked with, and platform administrators.

You agree not to:

• · impersonate anyone, or claim qualifications you do not hold;
• · try to reach records, accounts or areas of the platform that are not yours;
• · scrape, copy or republish consultant profiles or platform content;
• · upload malware, or anything unlawful or someone else's to share;
• · harass, abuse or threaten a consultant, a customer or our staff;
• · use the platform to obtain medication or advice for anyone other than the customer named on the booking;
• · interfere with the platform's operation or security, or test it without our written permission.

If you apply to consult on NutriConsulte, you additionally agree that:

• · every credential, registration number and document you submit is true, current and yours;
• · you hold, and will maintain, the registration and any licence your practice requires;
• · you will keep your availability and fees accurate, and honour bookings you accept;
• · you will practise within your competence and refer a customer onward when their needs go beyond nutrition care;
• · you will treat customer data as confidential and access only the records of your own customers;
• · you accept our code of conduct, and confirmed as much when you applied.

We may unlist your profile or end your access if any of the above stops being true, or while we investigate a complaint about your practice.

You are paid the consultation fees collected on your behalf, less the platform's service commission. Payouts run monthly to the bank account registered on your consultant profile. We may withhold a payout to cover refunds, an open dispute, a fraud investigation, or a statutory deduction such as TDS. The commission rate is subject to change, and we will tell you before a change takes effect.

You may close your account at any time. What happens to your data afterwards is covered in the Privacy Policy.

We may suspend or close an account that breaches these terms, that puts another person's safety or data at risk, or where we are required to by law. Where it is safe and lawful to do so, we will tell you why. If we close your account, we will honour or refund consultations you have already paid for, unless the closure is because of fraud.

The NutriConsulte name, design and software are ours. Content a consultant writes — their profile, diet plans and clinical notes — remains theirs, and they grant us the licence we need to display and deliver it through the platform. What you write or upload remains yours.

We work to keep the platform available and correct, but we do not promise it will be uninterrupted or error-free, and we may take it down for maintenance.

We are not liable for the clinical advice an independent consultant gives you, for an outcome you did or did not achieve, or for a decision you make about your health without consulting your doctor.

Our total liability to you for any claim will not exceed the consultation fees you paid for the service the claim concerns. We are not liable for indirect, incidental, consequential or special damages. Medical advice remains the responsibility of the consulting healthcare professional who gave it.

Nothing in these terms limits liability that cannot be limited by law — including for death or personal injury caused by negligence, or for fraud.

We may update these terms. The date at the top of the page changes when we do. Where a change materially affects your rights we will give you 30 days' notice before it takes effect. Continuing to use the platform after that means you accept the new terms.

These terms are governed by the laws of India.

If something goes wrong, raise it with us first — most things are resolved faster that way than through a court, and we are required to try. Any dispute arising out of or relating to these terms is first addressed through good-faith discussion between us.

If that does not resolve it, the dispute is referred to arbitration under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration is Chennai, Tamil Nadu, India, and the courts at Chennai have exclusive jurisdiction over matters the law permits them to hear.

Questions about these terms, or a complaint about a consultation, can be sent to hello@nutriconsult.in or through the contact page.